Shipping policy

Last updated: August 9, 2026

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Our warehouse dispatches packages between 10:00 AM and 2:00 PM Pacific Time.

Most orders are prepared within 1鈥? business days. Processing time is separate from carrier delivery time. Orders placed during weekends or holidays will begin processing on the next business day.

Shipping Rates

Standard U.S. shipping is $6.99. Standard shipping is free when the merchandise subtotal reaches $59.00 or more. The free-shipping threshold is evaluated automatically at checkout after eligible discounts and before taxes.

Express shipping is $15.00 when available for the destination. The shipping method, estimated delivery dates, and final charge are shown at checkout before payment.

Estimated Delivery

Standard U.S. delivery generally takes 3鈥? business days after dispatch. Express delivery generally takes 1鈥? business days after dispatch.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, address issues, and other circumstances outside our control may affect delivery.

Tracking

Tracking information will be emailed once your order has shipped. Please allow up to 48 hours for the carrier's tracking system to display movement.

Address Changes

Contact us immediately if your shipping address is incorrect. Once an order has been fulfilled or transferred to the carrier, we cannot guarantee that the address can be changed or the package can be redirected.

Customers are responsible for additional shipping costs caused by an incorrect, incomplete, or undeliverable address unless the error was made by LOHRIZ.

Missing or Delayed Packages

If tracking has not updated for seven business days, or a package is marked delivered but cannot be located after 48 hours, contact our support team.

We will help initiate a carrier investigation. LOHRIZ is not responsible for packages lost or stolen after confirmed delivery, but we will make a reasonable effort to assist.

Damaged or Incorrect Orders

Report damaged, missing, or incorrect items within seven days of delivery. Include your order number and clear photographs of the package and products so our team can review the issue promptly.

Returned Packages

Packages returned because of an incorrect address, refusal, or repeated unsuccessful delivery attempts may be reshipped after the customer pays any applicable shipping charges.

International Orders

International shipping availability is determined at checkout. Customers are responsible for customs duties, import taxes, brokerage fees, and local charges imposed by the destination country.

Contact Us

Email: lilingfei06@outlook.com
Support hours: Monday-Friday, 8:00 AM-5:00 PM Pacific Time